When a Bottleneck is Good; Theory of Constraints (TOC)

Believe it or not, it is often a very good thing to find that you have some bottleneck in your production system.  A body of knowledge about how to take best advantage of bottlenecks has evolved into what is now known as the Theory of Constraints (TOC).  It is said that Jeff Bezos, who founded Amazon, made the original book on TOC required reading for his managers; and Jeff has done quite well for himself!

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